Key Responsibilities:
· Review and understand Banquet Event orders or Event Plans at the beginning of each shift to ensure banquet rooms are set as per the customer’s request.
· Be in communication with the Banquet Captain regarding any functional needs.
· Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in the Banquet Event Order.
· Make required adjustments as needed and relay that information to the appropriate personnel.
· Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, and refilling glasses.
· Greet all guests and owners warmly with an appropriate greeting.
· Present menu and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies)
· Prepare tables by setting up linens, silverware, and glasses.
· Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
· Communicate order details to the Kitchen Staff
· Check dishes and kitchenware for cleanliness and presentation and report any problems.
· Arrange table settings and maintain a tidy dining area.
· Carry dirty plates, glasses, and silverware to kitchen for cleaning.
· Follow all relevant health department regulations.
· Provide excellent customer service to guest.
SKILLS:
- Good customer service skills.
- Ability to communicate politely with guests.
- Basic English skills (preferred in hotels).
- Ability to take orders accurately.
- Ability to work as part of a team.
- Good personal hygiene and grooming
Personal Qualities
- Friendly and professional attitude.
- Honest and reliable.
- Punctual and hardworking.
- Able to work under pressure and during busy hours.
Physical Requirements
- Able to stand and walk for long periods.
- Able to carry trays and serve food and beverages safely.
Age: 22–30 years preferred
QUALIFICATIONS:
- High school diploma preferred
- Minimum [2–4] years of experience as a waiter in a hotel, restaurant, or café is preferred
- Good communication and problem-solving skills
- Computer Skils
- Ability to work under pressure and meet deadlines
- Fluency in languages: English, Dari and Pashto