Call Center Agent

Clocktower Cars the Best Minicabs Provider was established 15 years are the market leader when it comes to transporting people or packages. Facilitated by market leading dispatch system, we operate a fleet of 100 vehicles serving clients in the Epsom and Ewell boroughs and surrounding areas. We can supply any type of vehicle to suit your requirements from a saloon to a vehicle to accommodate up to 8 passengers with luggage. Our drivers and vehicles are fully vetted and inspected to ensure you receive the best of service. Clocktower Cars are licensed for Private Car Hire Services.  We take great pride in offering our services to clients knowing all our drivers are enhanced DBS Checked and have the necessary documentation to be able to drive passengers on a hire and reward basis. Our services are only available on a pre-booked basis or as an ASAP service and any journeys you require must be booked through our control room. Clocktower Cars the best Minicabs Provider and Local Taxi providers have various contracts and agreements with local organizations to be their preferred supplier. We are keen to work with you with a personal touch, please do not hesitate to contact us.

Clock Tower Cars UK is looking for ten (10) female call center agents with previous experience to work as customer service representatives in the office. The agents will be responsible for answering calls from UK-based clients, providing location and transportation information, assisting with bookings, and ensuring customers are picked up and dropped off on time.

Key Responsibilities

• Answer incoming customer calls in a polite, professional, and customer-focused manner.
• Provide accurate and up-to-date information regarding taxi availability, estimated arrival times, pickup points, and drop-off locations.
• Assist customers with taxi bookings and efficiently coordinate trip details with assigned taxi drivers.
• Accurately record customer information, booking details, special requests, and other relevant information in the company system.
• Handle customer inquiries, complaints, concerns, cancellations, and booking changes promptly and professionally.
• Maintain effective communication with taxi drivers and relevant departments to ensure smooth service delivery.
• Follow up on customer requests and unresolved issues to ensure timely resolution and customer satisfaction.
• Maintain confidentiality of customer information and comply with company policies and procedures.
• Escalate complex customer issues or service-related problems to the appropriate supervisor when necessary.
• Contribute to a positive customer experience by providing efficient, reliable, and high-quality support.

• Fluent in English with excellent verbal and written communication skills.
• Previous experience in a call center or customer support role is preferred.
• Proficient in basic computer applications with strong typing skills.
• Ability to remain calm, professional, and customer-focused under pressure.
• Reliable internet connection and a quiet, professional work environment.
• Punctual responsible self-motivated  and capable of working independently from home.